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In this privacy policy, we inform you about which personal data we collect, how we use and protect it, and how long we store it.

1. Name and Contact Details of the Controller

CNC BOTE
Johann Demmel
Zechenstr. 10
86971 Peiting
Germany

Email: service@cncbote.de
Phone: +49 8861 6943120

2. Data Protection Officer

Mr. Julian Demmel
Email: datenschutz@cncbote.de
Phone: +49 8861 6943120

3. General Data Processing

IP Addresses and Server Usage

When you visit our website, we temporarily store your IP address and other technical data necessary for the operation and security of our website. IP addresses are primarily stored in logs that are regularly deleted. This data is used exclusively to ensure the functionality of our website and is not combined with other data.

Cookies and Session Storage

We only use technically necessary cookies and session storage that are required for the operation of our website. These enable basic functions such as the shopping cart or user settings.

4. Contact

When you contact us via email, telephone, WhatsApp, Instagram, Telegram, Facebook Messenger, or other communication channels, your data will be stored to process your request. We use this data exclusively to handle your inquiry. The legal basis is Art. 6 Para. 1 lit. b GDPR.

When contacting us through external services, please also note their privacy policies:

5. Newsletter

For sending our newsletter, we use the service Rapidmail. When you register for the newsletter, your email address and any other information you provide will be transmitted to Rapidmail. You can unsubscribe from the newsletter at any time via the unsubscribe link in the newsletter. For more information, please see Rapidmail’s Privacy Policy.

6. Transactional Emails

We use the service Postmark to send confirmation and transactional emails. In this process, your email address, IP address, and the content of the message are transmitted to Postmark. This only occurs when you submit a contact form or place an order in our online shop. For more information, please refer to Postmark’s Privacy Policy.

7. Order Process in the Online Shop

When placing an order in our online shop, we collect the following data:

Company name and VAT ID
Name and address
Email address and phone number
Order information and payment data

This data is necessary for contract fulfillment and will be stored in accordance with statutory retention periods. The legal basis is Art. 6 Para. 1 lit. b GDPR (contract fulfillment).

8. Payment Processing

The processing of your payment data takes place to fulfill the contract according to Art. 6 Para. 1 lit. b GDPR.

Credit Card, iDEAL, eps, Przelewy24, Multibanco, Bancontact

For these payment methods, we use the service Stripe. When making a payment, your data will be transmitted to Stripe. For more information, please see Stripe’s Privacy Policy.

PayPal

When paying via PayPal, your data will be transmitted to PayPal. For more information, please see PayPal’s Privacy Policy.

Bank Transfer

For payments by bank transfer, transactions are directly processed between your bank and us, without involving third-party providers.

9. Maps and Location Data

We use maps from Mapbox to show you static and interactive maps. In doing so, your IP address and technical information will be transmitted to Mapbox. For more information, please see Mapbox’s Privacy Policy.

10. Visitor Statistics

We use the software Matomo for privacy-friendly collection of visitor statistics for our website. IP addresses are stored anonymously. The data is processed on our own servers in Germany and not shared with third parties.

11. Content Delivery Network (CDN)

We use BunnyCDN’s CDN to deliver content from our website faster. Your IP address and technical information will be transmitted to the BunnyCDN service. For more information, please see BunnyCDN’s Privacy Policy.

12. Video Hosting

Videos on our website are hosted via the BunnyCDN service. When playing videos, your IP address and technical information will be transmitted to BunnyCDN. For more information, please see BunnyCDN’s Privacy Policy.

13. Spam Protection

To check contact forms for spam, we use the service OOPSpam. This only occurs when a contact form is submitted. Your IP address, email address and message content will be transmitted to OOPSpam. For more information, please see OOPSpam’s Privacy Policy.

14. Server Location

Our website and online shop are hosted on Hetzner servers in Germany. For more information, please see Hetzner’s Privacy Policy.

15. Shipping and Customs

Shipping Service Providers

For delivery, we share your address and contact details with commissioned shipping service providers and freight forwarders.

Customs Declaration

If a customs declaration is required, we share necessary data with our customs agent and the responsible customs authorities.

16. Storage of Customer Data

We store your customer data and documents in accordance with statutory retention periods in electronic form on our own servers in Germany.

17. Your Rights

You have the following rights:

Right to information (Art. 15 GDPR)
Right to rectification (Art. 16 GDPR)
Right to erasure (Art. 17 GDPR)
Right to restriction of processing (Art. 18 GDPR)
Right to data portability (Art. 20 GDPR)
Right to object (Art. 21 GDPR)
Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

To exercise your rights, please contact us using the contact details provided above.

18. Changes to this Privacy Policy

We reserve the right to adapt this privacy policy so that it always complies with current legal requirements. This privacy policy was last updated on March 31, 2025.